Privacy Policy
Privacy Policy
Last Updated: March 2026
Introduction
At Comfy Nest, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website at comfynest.co.uk or make a purchase from us. Please read this policy carefully. If you have any questions or concerns, you can contact us at info@comfynest.co.uk
Information We Collect
When you visit our website or place an order, we may collect the following types of personal information. This includes your full name, email address, phone number, delivery and billing address, and payment information. We also collect technical data such as your IP address, browser type, device information, and browsing behaviour on our website through the use of cookies and analytics tools. If you contact us directly, we may also retain records of that correspondence.
How We Use Your Information
We use the information we collect to process and fulfil your orders, send you order confirmations and delivery updates, respond to your enquiries and provide customer support, improve our website and shopping experience, send you promotional emails and special offers if you have opted in to receive them, and to comply with our legal obligations. We will never use your data for any purpose that is not outlined in this policy.
Legal Basis for Processing
We process your personal data on the following legal grounds. For order fulfilment, we process your data because it is necessary to perform the contract between us. For marketing communications, we rely on your consent, which you may withdraw at any time. For improving our services and fraud prevention, we process data based on our legitimate business interests. We always ensure that your rights and interests are protected.
Sharing Your Information
Comfy Nest does not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our website and delivering our services. These include payment processors such as Stripe and PayPal, delivery and logistics partners, email marketing platforms, and website analytics providers such as Google Analytics. All third parties are required to handle your data securely and in accordance with UK data protection laws.
Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. Cookies are small text files stored on your device. You can choose to accept or decline cookies through your browser settings or via our cookie consent banner. Please note that disabling certain cookies may affect the functionality of our website.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Order and transaction records are typically kept for up to 7 years in accordance with UK tax and accounting regulations. If you request deletion of your account or personal data, we will action this promptly unless we are required by law to retain certain information.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data. You have the right to access the personal data we hold about you, the right to request correction of any inaccurate data, the right to request deletion of your personal data, the right to object to or restrict how we process your data, and the right to data portability. To exercise any of these rights, please contact us at support@comfynest.co.uk and we will respond within 30 days.
Data Security
We take the security of your personal data seriously. Our website uses SSL encryption to protect all data transmitted between your browser and our servers. We implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Third Party Links
Our website may contain links to third-party websites. Please note that we have no control over the content or privacy practices of those websites and are not responsible for their policies. We encourage you to review the privacy policy of any external website you visit.
Children’s Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our team. We are happy to help and will always respond promptly.