Terms And Condition
Terms & Conditions
Last Updated: March 2026
Introduction
Welcome to Comfy Nest. By accessing or using our website at comfynest.co.uk and placing an order with us, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please do not use our website. These terms apply to all visitors, users, and customers of Comfy Nest.
About Us
Comfy Nest is a UK-based online furniture retailer specialising in luxury beds, mattresses, and bedroom furniture. We are committed to providing high-quality products and exceptional customer service to all our customers across the United Kingdom.
Use of Our Website
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not use our website to transmit any harmful, offensive, or fraudulent content. We reserve the right to restrict or terminate access to our website at any time if we believe these terms are being violated. All content on this website, including text, images, logos, and product descriptions, is the intellectual property of Comfy Nest and may not be copied or reproduced without our written permission.
Account Registration
To place an order on our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account. Please notify us immediately at info@comfynest.co.uk if you suspect any unauthorised use of your account. We reserve the right to terminate accounts that violate our terms or are used fraudulently.
Product Information
We make every effort to ensure that product descriptions, images, dimensions, and specifications displayed on our website are accurate and up to date. However, we do not warrant that all product information is completely error-free. Colours may appear slightly different on screen compared to the actual product due to variations in monitor settings. If you have any questions about a specific product before purchasing, please contact our support team.
Pricing & Payment
All prices on our website are displayed in British Pounds (£) and include VAT where applicable. We reserve the right to change our prices at any time without prior notice. However, the price shown at the time of your order will be honoured. We accept all major credit and debit cards, PayPal, Klarna, and Clearpay. Full payment is required at the time of placing your order. We use secure payment processing and do not store your card details on our servers.
Order Confirmation
Once you place an order, you will receive an automated order confirmation email. This email is an acknowledgement of your order and does not constitute acceptance. We reserve the right to cancel or refuse any order at our discretion, for example in the event of a pricing error, stock unavailability, or suspected fraud. If your order is cancelled, you will receive a full refund within 5–7 working days.
Delivery
We deliver to mainland UK addresses. Delivery timeframes are estimated and not guaranteed, though we always aim to deliver within the stated time. Delivery times may be affected by factors outside our control such as adverse weather, courier delays, or high demand periods. Risk of damage or loss passes to you upon delivery. Please inspect your order upon arrival and report any damage within 48 hours. For full delivery information, please refer to our Delivery Policy.
Returns & Refunds
Our returns and refund process is outlined in full in our Refund & Returns Policy, which forms part of these Terms & Conditions. By placing an order, you agree to the terms of that policy. In summary, we offer a 30-day return window for unused items in original packaging, subject to the conditions stated in our returns policy.
Warranty
All Comfy Nest products come with a minimum 1-year manufacturer’s warranty covering structural defects and faults in craftsmanship under normal use. This warranty does not cover damage caused by misuse, neglect, accidental damage, or normal wear and tear. To make a warranty claim, please contact us with your order details and photographic evidence of the fault.
Limitation of Liability
To the fullest extent permitted by UK law, Comfy Nest shall not be liable for any indirect, incidental, or consequential loss or damage arising from the use of our website or products. Our total liability in connection with any order shall not exceed the total amount paid by you for that order. Nothing in these terms limits our liability for death, personal injury caused by our negligence, or any other liability that cannot be excluded by law.
Intellectual Property
All content on the Comfy Nest website, including but not limited to logos, images, product photography, written content, and design elements, is owned by or licensed to Comfy Nest. You may not copy, reproduce, distribute, or use any content from our website without our prior written consent. Any unauthorised use may result in legal action.
Privacy
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By using our website, you consent to the collection and use of your data as described in that policy.
Third Party Links
Our website may contain links to third-party websites for your convenience. These links do not imply any endorsement or affiliation with those websites. We have no control over the content or availability of external sites and accept no responsibility for them. We encourage you to review the terms and privacy policies of any third-party websites you visit.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with a revised date. Your continued use of our website after any changes constitutes your acceptance of the updated terms. We recommend reviewing this page periodically.
Contact Us
If you have any questions about these Terms & Conditions, please contact our customer support team. We are available Monday to Saturday, 9am to 6pm, and aim to respond to all enquiries within 24 hours.